Q1. Do you ship internationally?
A1. Yes, we do. If you are outside of the US, please
email us what you
would like to purchase along with your mailing address, and we will
provide you the shipping rate within 24-48 hours.
Q2. How long does it take for you to process the
order?
A2. We usually ship out items within 24-48 hours after purchase (Monday-Friday).
Q3. How long does it take for me to receive the
shipment?
A3. It all depends on the location where you live in. Usually, it takes
approx. 3-7 business days after we ship out the items, but something it
might take a little longer. If you do not receive a package after 10
business days, you would want to
contact
us, and we will do anything possible to resolve the issue.
Q4. What should I do if my package was
damaged in transit?
Contact us immediately and we will initiate the claims process with
the carrier. It is important that you save the damaged parcel so an
inspector from the carrier can examine it. We will either replace
your purchase or refund your money. For detail information, please
click here.
Q5: How do I return my order?
A5: For our return policy, please click
here.
Q6. Will I receive an email confirmation
regarding the shipping status?
A6. Yes, once we ship out the items, you will receive an email shipping notice
from us.
Q7. Do you take Checks for a method of Payment?
A7. No, we do not take checks, but you can sign up for PayPal, and you
can pay us using your checking account through them.
Q8. Do you have a retail outlet?
A8. No, we do not have a retail location. At this time we only sell our
merchandise online only.
Q9. Do you take photo submissions?
A9. Unfortunately, we do not take any photos for our merchandise, but you
are welcome to send us your cute puppy photos for us to see. : )
Q10. Do you have a catalogue?
A10. TheDogOnline does not produce consumer catalogs. All our products are listed on our website. If you
have any questions regarding certain breeds, feel free to
email us. Our customer service will provide you with as many options
as possible within 24 hours.
Q11: Do you wholesale your products?
A11: Yes, we do. Click here for more
information.
Q12. What should I do if I have technical
problems when I check out?
A12. Email us and we will take care you.
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